Telephony & Conferencing
Communication solutions for modern businesses that need to scale and grow without unnecessary distractions.
Speak to our teamTelephony & Conferencing Solutions That Support Growth
Effective communication is a cornerstone of growth. Modern organisations need telephony systems that are fit for an increasingly hybrid environment; working seamlessly across offices, homes and remote sites.
Just like networks, telephone systems need to be actively managed if you want to deliver consistent call quality, and protect your teams’ productivity. Monitoring system performance, updating firmware, managing bandwidth and prioritising traffic correctly is key to preventing disruption and safeguarding the productivity of your day-to-day operations.
We support organisations looking to upgrade or improve their communication systems, whether that’s part of a larger digital transformation project, or just part of efforts to improve productivity. In this capacity, our specialists guide organisations through the full spectrum of telephony options; helping you choose between traditional desk phones, soft phones, or a combination of the two.
We also help clients specify meeting and conference room phones, integrated room systems and other solutions based on specific business objectives. This is a strategic service, designed to promote operational efficiency and minimise the risk to your business.
Comprehensive Telephony & Conferencing Services
Every business is unique. When it comes to telephony and conferencing solutions, a multi-office business that needs to facilitate cross-team collaboration will have very different needs to a business with one office but a highly-distributed or mobile workforce, or a maritime business with assets scattered across the globe.
We tackle every telephony and conferencing challenge by getting to know your business; profiling your IT estate, understanding your needs and modelling any vulnerabilities.
Once we understand where and how your telephony system will interact with your wider network, and what you need it to deliver, we can start to develop a tailored solution that’s both reliable and cost-effective. When delivering telephony or conferencing solutions, we generally provide:
- System design and specification, tailored to user needs and business objectives
- Configuration, deployment and integration with existing IT and network infrastructure
- Managed services including software/firmware updates, unlimited support, and security monitoring
- Security measures including encrypted communication, access control, and device management to prevent hijacking
- Support for hybrid workforces, meeting rooms, and conference environments
All managed telephony services include proactive monitoring and support, ensuring devices remain updated, secure, and aligned with business workflows.With over 50 years of combined experience, we have a strong understanding of the commercial realities facing most businesses, and deliver scalable solutions that provide excellent value for money.
A Proven Service Delivery Model
When supporting clients with telephony or conferencing projects, we use a field-proven onboarding and delivery process that has been refined over decades of hard won experience. Every engagement:
Starts with a full system audit
An engineer will visit your site and map out your current system. They’ll also work to understand your business goals, and gather information about any existing frustrations. After this initial site visit, we produce a detailed audit document with prioritised recommendations.Closes any immediate gaps
We generally seek to embed a future-proof solution, but also understand that improving pre-existing solutions may - in the short-term - boost productivity and performance. Accordingly, we move to solve immediate problems with your conferencing or telephone systems as soon as possible, so you can focus on growing your business.Establishes a long-term strategy
Delivering a robust and scalable solution demands a detailed roadmap that establishes a strong foundation and sets you up for future growth. Your goals influence the timing of infrastructure upgrades, the shape of your security setup and more, which is why we always take a strategy-first approach.Provides a dedicated account manager
Long-term success hinges on our ability to establish long-term and mutually-beneficial relationships with our client base. To this end, we always appoint a dedicated account manager with a technical background. This account manager will learn to understand your business and coordinate deeply personalised support.- Guarantees plenty of contact time
Telephone systems require constant maintenance and upkeep. To ensure that support is always targeted and productive, we conduct regular site visits, and review your estate on a schedule. This approach allows us to modify your strategy as circumstances change, and enables us to deliver truly proactive and efficient support.
Why ITWORX?
With over 50 years of combined experience across our commercial team, we have quickly established ourselves as a leading provider of managed IT services.
Personal Service
To deliver a truly proactive service, we schedule regular on-site visits that allow our engineers to monitor your phone or conferencing systems; catching any ‘minor’ problems before they impact productivity. Over time, you’ll get to know these engineers – building strong relationships that improve service delivery and provide the peace of mind you deserve.
Deep Expertise
Your account manager will always be your principal point of contact, but you’ll know they’re accessing a team of in-house specialists with years of technical expertise. As one of the North East’s most established managed IT service providers, we also have a strong network of third-party contractors that we can call on for one-off tasks like installing cabling or penetration testing your security setup.
A Culture of Ownership
It’s easy to talk about values, but we walk the walk. Everybody who works at ITWORX shares a deep commitment to ownership, irrespective of whether we’re calling on third party providers or interfacing with your suppliers. When you run into an IT issue, we’ll work on it until it’s resolved, and we treat every IT estate as if it’s our own.
A Market-Leading R&D Function
We’re not satisfied with competence, which is why we invest in an internal R&D department that’s dedicated to staying ahead of the curve; learning and progressing IT knowledge so that our customers benefit from the very latest advances in network or cloud-based infrastructure, technology or software.
Leverage Industry-Leading Managed IT Services
If you are searching for managed IT support services, get in touch with our team of specialists. We appreciate that you’re making a highly-complex decision in an information-poor environment, but we’re always happy to help you understand your requirements and work through the partner selection process.
