Backup and Business Continuity Solutions
Robust backup and continuity solutions that provide operational resilience, and safeguard productivity.
Make an enquiryBackup & Business Continuity
Data is a foundational asset for most SMEs. When mission-critical information is lost, corrupted, or held hostage by cybercriminals, the impact is immediate: Operations grind to a halt, customer trust is damaged, and you expose your business to legal and financial risks.
A robust backup strategy, supported by proactive business continuity planning, insulates your organisation from these risks and safeguards day-to-day operations. To be effective, backup and continuity planning must be underpinned by a reliable technology stack, leveraging on-premises or cloud-based solutions, a well-maintained network, and strong cybersecurity controls to minimise risk and support integrated continuity planning.
We deliver both standalone and fully managed backup services, designed around your specific business requirements and Recovery Time Objectives (RTOs). By aligning recovery capabilities with the criticality of your data, we help ensure the right systems are restored in the right timeframe; balancing operational resilience, cost and risk.
Comprehensive Backup & Continuity Services
Our services encompass all aspects of data protection and operational resilience, including:
Backup: Secure, encrypted, and reliable storage of your data, whether on-premises, in private cloud, or cloud-based platforms. We address traditional server backups as well as cloud-based systems where failure points exist, such as files encrypted and synced to OneDrive or retention policies automatically deleting emails.
Recovery: Planning and processes to restore data rapidly following a system failure or accidental deletion, ensuring mission-critical workloads return online according to defined RTOs. We design air-gapped, immutable backups where necessary, providing immunity to ransomware and other cyber threats.
Business Continuity: Strategies to maintain business operations during a disaster—ranging from fire or flood to ransomware attacks or accidental data loss so that productivity continues without disruption. As with all of our IT support services, this is a consultative and collaborative offering that’s tailored to your business needs.
Above all, our team takes the time to understand the nuances of your business: capturing potential gaps that can compromise continuity, before building a cohesive backup and business continuity strategy that ensures all systems and platforms are adequately protected.
For example, a mission-critical system may require restoration within hours, whereas an archival dataset accessed once a year may have a much longer tolerance. Our approach is always context-specific, ensuring investment and resources are optimised without compromising protection.
A Proven Service Delivery Model
We focus on building solutions that meet your needs without exceeding them; balancing cost, performance, and risk.
Our methodology is built on proactive planning and long-term resilience:
Starts with an audit of your IT estate
An engineer will visit your site and map out your current solution and future requirements. They’ll also work to understand your business needs, and start specifying your backup and recovery requirements. After this initial site visit, we produce a detailed audit document with prioritised recommendations.Closes any immediate gaps
We take a long-term approach to business continuity planning, but also understand that many organisations have an immediate need to implement a reliable backup system that takes care of any short-term outages. Where old or slow solutions are in place, we may be able to offer immediate fixes that eliminate some frustration.Establishes a long-term strategy
Any project designed to implement resilient and well-protected server or cloud-based backups relies on the presence of a detailed roadmap, modelling your current requirements and laying the foundation for future growth. The needs of your business dictate the timing of infrastructure upgrades, the shape of your security setup and more, which is why we always take a strategy-first approachProvides a dedicated account manager
Our success hinges on our ability to establish long-term and mutually-beneficial relationships with our client base. To this end, we always appoint a dedicated account manager with a technical background. This account manager will learn to understand your business and coordinate deeply personalised support.- Guarantees plenty of contact time
Servers and cloud-based data storage have to be managed, and require constant optimisation. To ensure that support is always targeted and productive, we conduct regular site visits, and review your estate on a schedule. This approach allows us to modify your strategy as circumstances change, and enables us to deliver truly proactive and efficient support.
Why ITWORX?
We combine technical expertise with an understanding of business priorities to deliver backup and continuity solutions that minimise risk.
Personal Service
To deliver a truly proactive service, we schedule regular on-site visits that allow our engineers to monitor your data storage and catch any ‘minor’ problems before they impact productivity. Over time, you’ll get to know these engineers – building strong relationships that improve service delivery and provide the peace of mind you deserve.
Deep Expertise
Your account manager will always be your principal point of contact, but you’ll know they’re accessing a team of in-house specialists with years of technical expertise. As one of the North East’s most established managed IT service providers, we also have a strong network of third-party contractors that we can call on for one-off tasks like installing cabling or penetration testing your security setup.
A Culture of Ownership
It’s easy to talk about values, but we walk the walk. Everybody who works at ITWORX shares a deep commitment to ownership, irrespective of whether we’re calling on third party providers or interfacing with your suppliers. When you run into an IT issue, we’ll work on it until it’s resolved, and we treat every IT estate as if it’s our own.
A Market-Leading R&D Function
We’re not satisfied with competence, which is why we invest in an internal R&D department that’s dedicated to staying ahead of the curve; learning and progressing IT knowledge so that our customers benefit from the very latest advances in network or cloud-based infrastructure, cybersecurity technology or software.
Leverage Industry-Leading Managed IT Services
Proactive backup and business continuity are insurance for your business. Protect your data, safeguard staff livelihoods, and maintain operations under any circumstances. Whether you require on-premises, cloud, or hybrid solutions, our team helps define, implement, and manage a strategy that ensures your business can recover, continue, and thrive even in the face of disaster.
