Managed IT Services
Proactive IT management for time-poor SMEs that need to improve productivity and minimise risk.
Managed IT Services that Protect Productivity
In an increasingly competitive commercial environment, SMEs need to focus on their core strengths. Outsourcing your IT function gives you access to the experience and technology needed to run your IT estate efficiently; pre-empting problems, enabling staff and protecting your productivity.
Stop juggling and start performing with the help of highly-experienced IT professionals. We have a proven ability to manage and maintain critical infrastructure for SMEs across the North East of Scotland.
Our multidisciplinary team shares deep expertise across network infrastructure and cloud ecosystems, physical hardware, and various market-leading cybersecurity solutions, enabling us to support every aspect of your day-to-day operations and drive your digital transformation.
We take a deeply strategic approach to managed service provision, and maintain strong partnerships with leading technology providers like CISCO, Microsoft, Kaseya Datto to ensure that our managed IT services always promote operational efficiency, and insulate you from risk.
Comprehensive Managed IT Services
Every business operates in a unique context, which is why we always take the time to understand your business; profiling your IT estate and working with you to understand your short and long-term goals so we can offer tailored support that aligns with your growth trajectory.
For clarity, the goal is to take complete ownership of your IT; acting as a fractional IT department so you can focus on fine-tuning performance. This normally involves end-to-end coverage for one or more of the following areas:
- Server infrastructure
- Network infrastructure
- End user devices (PC or Mac)
- Cloud-based systems like
- Telephony
- Backup and recovery
- Business continuity
All managed service clients benefit from a dedicated account manager and 24/7 access to a service desk manned by an on-call engineer. We also maintain a dedicated customer portal for ticket tracking, and combine technology-based monitoring with regular on-site visits to provide comprehensive coverage that protects your productivity.
A Proven Service Delivery Model
We have a well-worn onboarding and delivery process that has been refined over decades of hard won experience. Every engagement:
Starts with a full system audit
An engineer will visit your site and map out your IT estate. They’ll also work to understand your business goals, and gather information about any existing frustrations. After this initial site visit, we produce a detailed audit document with prioritised recommendations.Closes any immediate gaps
We take a long-term approach to managed service provision, but also understand that improving short-term productivity and performance is a high priority for our customers. Accordingly, we move to solve immediate problems as soon as possible, so you can focus on growing your business.Establishes a long-term strategy
Productive and efficient IT management demands a detailed roadmap that establishes a strong foundation and sets you up for future growth. Your goals influence the timing of infrastructure upgrades, the shape of your security setup and more, which is why we always take a strategy-first approachProvides a dedicated account manager
Our success hinges on our ability to establish long-term and mutually-beneficial relationships with our client base. To this end, we always appoint a dedicated account manager with a technical background. This account manager will learn to understand your business and coordinate deeply personalised support.- Guarantees plenty of contact time
IT is not a ‘set and forget’ function. To ensure that support is always targeted and productive, we conduct regular site visits, and review your estate on a schedule. This approach allows us to modify your strategy as circumstances change, and enables us to deliver truly proactive and efficient support.
Why ITWORX?
With over 50 years of combined experience across our commercial team, we have quickly established ourselves as a leading provider of managed IT services.
Personal Service
To deliver a truly proactive service, we schedule regular on-site visits that allow our engineers to monitor your estate and catch any ‘minor’ problems before they impact productivity. Over time, you’ll get to know these engineers – building strong relationships that improve service delivery and provide the peace of mind you deserve.
Deep Expertise
Your account manager will always be your principal point of contact, but you’ll know they’re accessing a team of in-house specialists with years of technical expertise. As one of the North East’s most established managed IT service providers, we also have a strong network of third-party contractors that we can call on for one-off tasks like installing cabling or penetration testing your security setup.
A Culture of Ownership
It’s easy to talk about values, but we walk the walk. Everybody who works at ITWORX shares a deep commitment to ownership, irrespective of whether we’re calling on third party providers or interfacing with your suppliers. When you run into an IT issue, we’ll work on it until it’s resolved, and we treat every IT estate as if it’s our own.
A Market-Leading R&D Function
We’re not satisfied with competence, which is why we invest in an internal R&D department that’s dedicated to staying ahead of the curve; learning and progressing IT knowledge so that our customers benefit from the very latest advances in network or cloud-based infrastructure, technology or software.
Leverage Industry-Leading Managed IT Services
If you are searching for managed IT support services, get in touch with our team of specialists. We appreciate that you’re making a highly-complex decision in an information-poor environment, but we’re always happy to help you understand your requirements and work through the partner selection process.
