Server & Cloud Management
Server and cloud support that delivers resilient, flexible and cost-effective IT infrastructure.
Make an EnquiryServer & Cloud Solutions That Let You Scale
Data storage is an integral part of any modern network. Many modern businesses use a combination of cloud-based or physical servers to host mission-critical data and workloads, but managing these devices - keeping them backed-up, secure, up-to-date and well-optimised - can pose a significant challenge.
To enable staff, promote productivity and facilitate digital transformation initiatives, we manage and maintain cloud based and physical infrastructure for SMEs across North East Scotland.
This service is highly-strategic, and has a strong focus on cost-efficiency. Where hardware is reaching end of life or a cloud computing contract is about to expire, we help clients to gather requirements and select an appropriate alternative that matches their budgetary requirements and operational priorities.
We also help clients optimise and manage their data storage solutions; facilitating seamless connectivity with the wider network, backing up data on a regular schedule, and ensuring that data is stored in compliance with cybersecurity best practices.
Comprehensive Server & Cloud Services
Every organisation has unique requirements. Some workloads are suited to cloud platforms like Azure or AWS, particularly when connectivity is strong and files are moderate in size. However, very large files, fluctuating storage needs, or long-term retention can make pure cloud storage cost-prohibitive.
In cases like this, on-premises servers or private cloud/data centre space can be more efficient, albeit with additional management, security, and maintenance responsibilities.Our approach evaluates all options, including:
- On-premise (physical) servers
- Cloud or multi-cloud environments
- Hybrid configurations
We work closely with internal IT teams or act as a trusted advisor to help organisations select and implement the right combination for their workloads, ensuring efficiency, security and resilience.
As market-leading IT specialists, we also address operational considerations like backup and disaster recovery planning using services like Datto, as well as vulnerability management and patching.
We take a holistic view of all IT infrastructure; ensuring servers and cloud environments are not just functional, but aligned to business objectives, cost constraints, and your business-specific digital transformation strategies.
A Proven Service Delivery Model
Whether we are working in lock-step with an internal team, or supplying server and cloud consultancy as part of a wider managed service agreement, we always use a field-proven process that has been refined over decades of hard won experience. Every engagement:
Starts with a full system audit
An engineer will visit your site and map out your current solution and future requirements. They’ll also work to understand your business goals, and gather information about your digital transformation strategy. After this initial site visit, we produce a detailed audit document with prioritised recommendations.Closes any immediate gaps
We take a long-term approach to managed service provision, but also understand that improving short-term productivity and performance is a high priority for our customers. Where old or slow solutions are in place, we may be able to offer immediate fixes that eliminate some frustration.Establishes a long-term strategy
Any project designed to implement resilient and well-protected server or cloud solutions relies on the presence of a detailed roadmap, modelling your current requirements and laying the foundation for future growth. The needs of your business dictate the timing of infrastructure upgrades, the shape of your security setup and more, which is why we always take a strategy-first approachProvides a dedicated account manager
Our success hinges on our ability to establish long-term and mutually-beneficial relationships with our client base. To this end, we always appoint a dedicated account manager with a technical background. This account manager will learn to understand your business and coordinate deeply personalised support.- Guarantees plenty of contact time
Servers and cloud-based data storage have to be managed, and require constant optimisation. To ensure that support is always targeted and productive, we conduct regular site visits, and review your estate on a schedule. This approach allows us to modify your strategy as circumstances change, and enables us to deliver truly proactive and efficient support.
Why ITWORX?
With over 50 years of combined experience across our commercial team, we have quickly established ourselves as a leading provider of managed IT services.
Personal Service
To deliver a truly proactive service, we schedule regular on-site visits that allow our engineers to monitor your data storage and catch any ‘minor’ problems before they impact productivity. Over time, you’ll get to know these engineers – building strong relationships that improve service delivery and provide the peace of mind you deserve.
Deep Expertise
Your account manager will always be your principal point of contact, but you’ll know they’re accessing a team of in-house specialists with years of technical expertise. As one of the North East’s most established managed IT service providers, we also have a strong network of third-party contractors that we can call on for one-off tasks like installing cabling or penetration testing your security setup.
A Culture of Ownership
It’s easy to talk about values, but we walk the walk. Everybody who works at ITWORX shares a deep commitment to ownership, irrespective of whether we’re calling on third party providers or interfacing with your suppliers. When you run into an IT issue, we’ll work on it until it’s resolved, and we treat every IT estate as if it’s our own.
A Market-Leading R&D Function
We’re not satisfied with competence, which is why we invest in an internal R&D department that’s dedicated to staying ahead of the curve; learning and progressing IT knowledge so that our customers benefit from the very latest advances in network or cloud-based infrastructure, technology or software.
Leverage Industry-Leading Managed IT Services
If you are in the process of upgrading your data storage solution, or need support with your infrastructure, get in touch with our team of specialists. We appreciate that you’re making a highly-complex decision in an information-poor environment, but we’re always happy to help you understand your requirements and work through the partner selection process.
