Managed IT Support and Services

Flexible and reliable IT support that allows you to concentrate on your business.

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ITWORX UK knows that each business has unique IT support needs.

That's why we customise our services to meet your specific requirements. This allows you to concentrate on your business while we take care of your IT maintenance and support.

Our Approach

ITWORX UK recognises the unique IT support needs of each business. We provide customised solutions that align with your specific requirements. This allows you to concentrate on your business while we take care of your IT.

We can design and implement IT support strategies that can help with all your IT needs, from the critical items like network security, data backup and recovery, to the every-day cloud technologies, hardware and software used by your team.

With our proactive approach, we aim to minimise downtime and maximise productivity, enabling you to focus on your core competencies.

We understand that technology is constantly evolving, and we stay up-to-date with the latest advancements to provide you with the most efficient and effective IT solutions. Our team undergoes regular training and certifications to ensure that we are equipped with the knowledge and skills required to handle any IT challenges that may arise.

At ITWORX UK, we believe in building long-term partnerships with our clients. We strive to establish a strong understanding of your business goals and objectives, enabling us to provide IT support that aligns with your strategic vision. Our dedicated account managers work closely with you to ensure that our services are continuously meeting your evolving needs.

Managed IT and Communications

We offer a comprehensive IT service outsourcing solution, sometimes referred to as being a Managed Service Provider, or MSP.

From troubleshooting hardware and software problems to optimising performance and ensuring compatibility with other devices, we strive to keep your business running smoothly and efficiently.

Our experts can assist with establishing and maintaining a reliable and safe internet connection. Whether you are in the office, at home or on the move, we can assist with troubleshooting internet-related issues and network optimisation.

Telephone systems play a vital role within an organisation. Our experienced engineers design, set up and manage hosted telephony systems. We can help you choose the right telephone system for your business and provide ongoing support to ensure seamless communication.

Cyber security is a top priority in today's increasingly connected world. Our team is well-versed in the latest cyber security practices and technologies. We can help you implement robust security measures to protect your sensitive data and systems from cyber threats.

We protect your IT system by using security appliances such as firewalls, next generation end point protection and external threat protection technologies combined with security audits and training for employees.

As your Managed Service Provider, you can rely on us to ensure that your systems operate efficiently and safely. We understand the importance of minimising downtime and maximising productivity, and our technicians work diligently to address any IT issues promptly. We handle your IT infrastructure so you can focus on your core business activities.

We offer this service for a fixed monthly cost, allowing you to budget your IT expenditures without any unexpected fees.

Key Features

  • Unlimited Technical Support - 08:30 to 17:00, Monday to Friday
  • On-site Scheduled Visits by ITWORX UK Engineers
  • Account Management and IT Strategy Reviews
  • Defined Service Level Agreement
  • IT Advisory Service
  • Optional Out of Hours access

IT Support Bank of Hours

Our bank of hours service is designed to provide you with ad hoc support whenever you need assistance. We understand that your needs may vary and that you may require our help at different times and for different tasks. With our bank of hours service, you have the flexibility to use the hours you have purchased in a way that suits you best.

Whether you need assistance with a specific project, ongoing maintenance, or troubleshooting, you can allocate the hours towards the tasks that are most important to you. This allows you to prioritise your needs and ensure that you are getting the most value out of the service.

The hours are called off on your request giving you complete control of how the hours you have purchased will be spent.

Key Features

  • Technical Support Available - 08:30 to 17:00, Monday to Friday
  • Time is only used on request by our clients
  • Optional Out of Hours access

IT Consultancy

Our IT consultancy service offer a valuable option for businesses seeking assistance with a project or aiming to improve their overall operations. Whether you require additional resources or specialised skills, our team is dedicated to providing the support you need.

When you partner with us, we will thoroughly assess your requirements, goals, and challenges to determine the most effective approach. Our team will work closely with you to create customised solutions to suit your goals.

From project or strategic support to IT network and security audits. Our consultancy services offer tailored solutions to meet your specific business needs.

Key Features

  • IT Network Audits - A process that involves mapping and taking inventory of network hardware and software
  • IT Security Audits - Evaluation of an organisation's security, including infrastructure, processes, configurations, and more
  • IT Healthchecks – In-depth review of your current estate and recommendations for any improvements
  • Wireless Surveys - Find the connectivity blackspots and optimise your Wi-Fi deployment
  • Project Design and Implementation
  • On-Site resource to provide cover for key personnel