ITWORX UK Strengthen Team with Internal Promotion

2nd May, 2023

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ITWORK UK have promoted Kyle Brebner to Service Desk Supervisor as a response to the company’s growth. This new role will further develop and strengthen the functionality of the Service Desk whilst continuing to deliver the very best experience for clients.

After graduating from Robert Gordon University with a Bachelor of Science (Hons), in Computer Network Management and Design, Kyle began his career at ITWORX UK.

Starting over 5years ago in a Systems Technician role, Kyle progressed to Systems Engineer before being promoted into the newly established role of Service Desk Supervisor.

As an employee-owned company there is a strong focus around training and developing staff which is instrumental in building the future direction of the company. ITWORX UK have continuously invested in young talent within the North East and credits its strong track record of employee retention to giving its employees a clear pathway for job progression and growth.

As Service Desk Supervisor, Kyle is responsible for organising the Service Desk team and ensuring that the Service Desk is performing to its best ability. This includes, but not limited to, ensuring ticket SLA’s are met, resource management, escalations and the assignment of support tickets.

Kyle has undertaken Supervisory Training with AGCC to help him develop further into this new role within the business.

Kyle added “I am delighted with the opportunity to embark on a Supervisory career path and see the developments this role will bring to ITWORX UK and further my personal development. Having undertaken this new role, each day is different, the work is always fast-paced and is always varied. Each day brings new and varied opportunities that I enjoy working with the team to resolve.”

“I’m looking forward to sharing knowledge that I’ve gained from my previous roles to help guide and develop the interests and skills, of our technicians and engineers in their own career paths.”

Martin Kerrigan, Services Team Leader added “Kyle has been a valuable part of our team since day one. Progressing through various roles has given him the skillset, knowledge and rapport with our client base, making Kyle the ideal candidate for this new position.”

“Following the implementation of this role there has been positive progress across all aspects of the Service Desk, which Kyle has been integral to.”